lnewman
Oct 6, 2006, 10:22 AM
We have are in the process of implementing and enforcing strong passwords at our company.
From a help desk point of view we are trying to come up with the best method and most secure method of supporting our users.
When a user logs a help desk request it is in most cases necessary for the help desk personnel to login under the users profile to correct the problem.
The help desk personnel have domain admin rights and could reset the users password, but we would prefer not to do this time.
We could have the user input there password into the help desk ticket but we prefer not to do this either.
We use remote deskop and netmeeting remotley manage the users desktop.
Does anyone have a better sugestion to manage users desktops from a help desk perspective? How do you obtain the users password securely if you need to be logged in uner the users profile to resolve the problem such as setting up their email under their profile.
From a help desk point of view we are trying to come up with the best method and most secure method of supporting our users.
When a user logs a help desk request it is in most cases necessary for the help desk personnel to login under the users profile to correct the problem.
The help desk personnel have domain admin rights and could reset the users password, but we would prefer not to do this time.
We could have the user input there password into the help desk ticket but we prefer not to do this either.
We use remote deskop and netmeeting remotley manage the users desktop.
Does anyone have a better sugestion to manage users desktops from a help desk perspective? How do you obtain the users password securely if you need to be logged in uner the users profile to resolve the problem such as setting up their email under their profile.