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dhruv_anand76
May 16, 2009, 01:52 AM
After received Error code LU 1814 in norton, I hv tried to down load another antivirus, but I not able to open any Security site. Rest all sites open normally.

Please help my to open any security site on my computer. :confused:

walt17
May 16, 2009, 08:25 AM
One of the tricks some viruses use is to prevent downloading updates or going to antivirus sites. It appears that you have contracted such a virus. The only solution is clean it from a CD. You can buy another virus program CD. But there is no guarantee that will get the virus you have. Your best option would be take your computer to a shop and get them to clean it.

JBeaucaire
May 16, 2009, 08:27 AM


You may need to boot your computer into safe mode. Here's a few tutorial links for perhaps helping:

Error: "LU1814: LiveUpdate could not retrieve the update list" (http://service1.symantec.com/SUPPORT/sharedtech.nsf/7e7f15291a25d938882567e50048a048/7d74a768f893751388256cb6005fe141?OpenDocument&src=bar_sch_nam)

Virus Definitions & Security Updates - Symantec Corp. (http://www.symantec.com/business/security_response/definitions.jsp)

Enterprise Support - Symantec Corp. (http://www.symantec.com/business/support/index.jsp)

You might also try a system restore back a week or so before the error, see if that helps.