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madeinhell
Jul 12, 2006, 06:09 AM
i have just recenlt downloaded spybot s&d onto my girlfriens computer but when you load it up and press 'check for problems' the program stops responding. i have tried this many times and still havent had any luck. i have also uninstalled it and installed it again but it doesnt seem 2 work.

system specs.
os -windows xp
processor - intel p4 3.00 ghz
512mb ram
80 gig hd

LTheobald
Jul 12, 2006, 06:18 AM
Try running Spybot: S&D in safe mode. Some bits of spyware now try to detect programs like Spybot: S&D and make them crash/not work etc. to prevent themselves from being removed.

Here are some instructions on getting into safe mode (http://www.computerhope.com/issues/chsafe.htm)

madeinhell
Jul 12, 2006, 11:36 AM
hey i tried it in safe mode, still to no avail! could it be conflicting with norton or is it just it doesnt want to work on her computer?

LTheobald
Jul 12, 2006, 03:32 PM
I doubt it's Norton. Where did you download Spybot: S&D from? Was it http://www.safer-networking.org/en/index.html ? Also, are there any error messages or does it simply just hang?

madeinhell
Jul 12, 2006, 11:22 PM
i downloaded it from www.download.com. when u click on check 4 problems it hangs. and ive also downloaded it from that link aswell

StuMegu
Jul 13, 2006, 01:30 AM
Try running AD-Aware instead - maybe that will remove somthing that lets spybot work!