Quote:
| Originally Posted by TaJuLa259 I need help figure out the steps to weighted average. |
Here's an a quick example:
Calls Received Average Talk Time
25 X 342 (seconds) = 8550
12 X 295 = 3540
23 X 298 = 6854
15 X 292 = 4380
So 75 totals calls and 23324 total seconds gives you 23324/75 for a weight average talk time of 311 seconds.
Hope this helps